Shipping & return policy


Information for the consumer pursuant to Legislative Decree No. 185 May 22, 1999 (Gazz. Uff., June 21, no. 143). -Implementation of Directive 9 l/l/EC on the protection of consumers in respect of distance contracts.

The supplier of the services or products requested is Red Floor Baths., having its registered office in via rossini 10, 36031 Dueville (VI) ".

Pursuant to article 5 of Legislative Decree No. 185 of 1999, the customer has the option to cancel the order/contract entered into on the Internet without any penalty and without giving any explanation, in accordance with the following conditions.


The right of withdrawal expires:


    For lack of the essential integrity of the asset (and/or its content)

    Even partial use of the asset and any consumables

    The lack of external packaging and/or original internal packaging

    The absence of integral elements of the product (accessories, cables, manuals, parts, etc.)

    The damage to the product otherwise than by its transportation


In the cases mentioned above, RED s.r.l. will return to sender the purchased goods.

Cannot exercise the right of withdrawal customers who purchase with VAT and those who buy custom goods.


In order to exerciseThis right of withdrawal, within 10 (ten) working days from receipt of the products ordered, the customer must send to the address indicated below a registered letter with advice of receipt. The communication can be sent, within the same period, also by telegram, telex or facsimile, provided that it is confirmed by registered letter with acknowledgement of receipt within 48 hours.


The notice should contain:


    the manifestation of intention of using the benefit granted by Legislative Decree No. 185 of May 22, 1999

    the indication of the product (s) for which you decide to avail themselves of the right of withdrawal

    data related to your bank account (this is to allow the return of the sum receivable).


To obtain a refund of the payment, the customer shall, at its own expense, return the purchased products at the following address:


RED s.r.l.

via rossini 10

36031 Dueville (VI)


tel 0444 592129


The return shipment must take place within 10 working days from receipt of the goods and can be made via any Courier/carrier/shipper the customer deems fit.


Reimbursement of consideration modes: RED s.r.l will reimburse by bank transfer (or other formof payment) in the shortest time possible, and in any event within 30 days of receipt of the notification.

The refund is applicable to both the price of the product (s) made.


Is expressly understood that the costs of returning the product to RED s.r.l. remain at the customer's expense.

All our goods are transported via express courier BARTOLINI

Shipping costs will be shown in detail on every single product.

Insurance is optional.

Mark has an additional cost of 7 €.